Questions about KennelCam.

KennelCam is designed to make customer reassurance part of the boarding experience. A kennel could offer camera viewing as part of selected stays, as an optional extra or as part of a premium service, depending on how it wants KennelCam to fit its customer experience.

The product is being designed to keep routine customer-access setup as simple as possible. The longer-term direction is for stay, accommodation and access information to work together so staff do not have to manage separate CCTV accounts or manually choose arbitrary cameras for every customer.

Yes. KennelCam is designed around kennel-controlled customer access. The customer receives the permitted viewing experience for their pet's stay rather than access to the kennel's wider camera system, and access can be ended or revoked when required.

That's the intention. Kennels operate differently, so the customer offering, operational workflow, camera setup and any integration would need to be considered around the individual kennel.

For the Founding Pilot, the current working pet-owner price is £5 per booked kennel night. It is calculated from the local check-in and checkout dates, with the departure day not charged separately. KennelCam and site costs are assessed separately for each kennel, including any installation, cabling or site-specific infrastructure.

Potentially. KennelCam is being developed and tested with real camera hardware and cloud-connected video infrastructure. Existing setups vary, so we'd first need to understand your cameras and current CCTV setup rather than claim universal compatibility.

Not necessarily. Some existing equipment may already provide a suitable view and video source, while other setups may need adjusting or adding to. We'd need to assess what you already have first. Installation, cabling and site-specific infrastructure are normally the kennel's cost, following survey and installer quotation.

We're not publishing a universal compatibility list at this stage. Camera and video setups vary, so we'd rather assess the equipment a kennel actually uses than imply compatibility we haven't confirmed.

The customer needs an appropriate permitted camera view for the accommodation they're staying in. How that is achieved depends on the kennel layout and camera setup, so the requirements need to be assessed for each operation.

We'd look at why the existing view isn't suitable and what would need to change. Depending on the setup, that could mean adjusting the camera position, changing part of the setup or considering an additional suitable camera.

KennelCam is focused on the customer-access experience around kennel cameras. Camera and installation requirements would need to be assessed as part of the kennel's setup rather than assumed in advance.

No. The intended KennelCam experience gives the customer access to the permitted camera view for their pet's stay rather than access to the kennel's wider CCTV management system.

KennelCam is designed around the permitted view associated with the pet's stay, not unrestricted access to browse the kennel's camera system.

No. KennelCam is designed around temporary access for the permitted viewing period associated with the stay.

Yes. The kennel remains in control of customer access and can end access when required.

Customer access is limited to the permitted camera view associated with their pet's stay. Camera placement and field of view therefore need to be considered carefully so the customer view is appropriate for the accommodation being shown.

Information about how KennelCam handles personal data is set out in our Privacy Policy.

KennelCam is being designed so customers use controlled, temporary access to the permitted camera view rather than receiving access to the kennel's wider CCTV management system. Detailed privacy and technical security information will reflect the final production setup as the service develops.